Refunds & Returns
Your satisfaction is our first priority at SOH Melbourne. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns are at the cost of the purchaser but SOH will reimburse this cost on return if the canlde is deemed to be faulty or not in the condition advertised.
To return an item, please send it to:
SOH Melbourne – Head Office
12, 7-13 Ponting St
Williamstown, Victoria. Australia 3016.
And also include the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
Our shipping rates are as follows:
Australian Standard Shipping for orders under $100 = $12.00 AUD
Australian Standard Shipping for orders over $100 = FREE
All International Deliveries (Orders outside of Australia) = $50.00 in purchasers currency.
All International Deliveries (Orders outside of Australia) OVER $150.00usd = Free
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: firstname.lastname@example.org